At Jewel Wala (brand), Shree Sai Fancy Jewellery (Company), we strive to provide high-quality jewelry products that meet the expectations of our customers. Please read our Return and Refund Policy carefully before making a purchase.
Returns & Refunds for Defective Products Only
We accept returns and issue refunds only for products that are damaged or defective upon delivery. If you receive a defective item, please contact us within 7 days of receiving your order.
To be eligible for a return or refund:
- The item must be unused and in its original condition.
- You must provide proof of purchase (order number or invoice).
- Clear photos or videos showing the defect must be submitted for review.
- You must contact us within 7 days of delivery.
Once your return is approved, we will provide instructions on how to send the item back to us. After receiving and inspecting the item, we will issue a full refund or send a replacement, depending on your preference and item availability.
No Returns or Refunds for Customer Preference
We do not accept returns or offer refunds for the following reasons:
- Change of mind or personal dislike of the product
- Color, size, or design preferences
- Minor variations in color or texture due to screen settings or natural material differences
All product images and descriptions are clearly provided on our website to help you make an informed purchase.
Shipping Costs
Return shipping costs for defective items will be covered by us. We do not reimburse shipping costs for any returns made without prior approval or for non-defective items.
Contact Us
If you have any questions or concerns about your order or our return policy, feel free to reach out to us:
Jewel Wala
Phone Number: 033-46005097
Email Address: queries@jewelwala.com